Frequently Asked Questions
Here are some frequently asked questions you may have as a customer about our Money-Back Guarantee.
Q: What Do You Mean By ‘A Problem We Can’t Fix’?
A: Any problem caused by installation that we can’t resolve for you. In this case, we refund 100% of your purchase. (If it’s a product-related problem, we go through the manufacturer warranty to replace the faulty product.)
Q: Isn’t Offering A Money Back Guarantee Risky For You?
A: Not at all! The truth is that our installation is top-notch; we get VERY few calls to come back and fix something. On the rare occasion there is a problem, we’re always able to make things right. And if we somehow can’t, you get your money back!
Q: How Can You Tell If The Issue Was Caused By A Product Or An Installation Defect?
A: We’re a roofing company with a vast amount of experience. When we examine an issue, we can easily determine the root cause. After we inspect the issue, we review our findings with you. We show you pictures of the problem and explain what’s causing the trouble. This way, you get visible proof of the problem and what’s triggering it.
Q: How Long Is This Money-Back Guarantee In Effect?
A: For as long as the Labor Warranty lasts OR if you replace your roof again.
Q: How Often Do ‘Non-Fixable’ Problems Actually Occur?
A: Actually never. That’s the truth. We’ve never had to put our Money-Back Guarantee into practice. We created simply as your ultimate “Last Line Of Defense” in the extraordinarily rare instance we can’t fix the problem.
Q: Is The Guarantee Still Good If I Void The Roof’s Warranty?
A: Voiding the terms of the material and/or labor warranty will nullify the Money-Back Guarantee. Examples of things that may void your roof’s warranty:
- Puncturing your roof to install a satellite dish or an antenna (consult with us before doing this)
- Pressure-washing your shingles
- Installing new shingles over old ones
- Poor attic ventilation
- Replacing parts of your roof from brands that aren’t covered under the warranty
Q: Any Other Stipulations I Should Be Aware Of?
A: There are some exceptions to what the Money-Back Guarantee covers. What the guarantee does not cover includes, but is not limited to, the following:
- Weather-related damage
- Normal wear and tear
- Damage due to the age of the roof
- Damage caused by other companies
- Damage due to homeowner negligence
For comprehensive information about what is and what is not covered, get in touch or call us at (855) FIX-ROOF. We’d be happy to discuss all the details with you.