Fixroof
If for any reason your new roof installation has a problem that we can’t fix, we will refund your money – guaranteed (as long as it’s outlined in your contract at the time of signing).
After all, many times you’ve already dealt with the stress of having to fix your roof due to a previous problem. The last thing we want for you is another problem to worry about.
When we replace your roof, you want to be able to protect your investment. Labor warranties are the best way to protect your new roof. If you run into a problem, no issue – we will fix it.
However, what if we can’t fix it? We are a talented group of roofers, but it doesn’t mean we’re perfect. But to put your mind at ease, we are making your roof job stress free by guaranteeing you won’t run into issues that can’t be fixed. If that happens – you get every penny back from our Money-Back Guarantee.
Is it rare? You bet. But it can happen. If it were to happen to you after you hired another company without this guarantee, you’re looking at a full replacement. Can you imagine how expensive that would be?
It’s not going to happen when you hire CS Roofing Company.
We want to reiterate: If your new roof ever experiences an installation-related issue and we can’t fix it – you will be reimbursed the entire cost of the new roof. Every penny.
We believe peace of mind is crucially important. So it doesn’t matter if the problem occurs a year from now or 20 years from now. It doesn’t matter if the problem costs $10 or $10,000.
If it’s a labor issue we can’t take care of, we will refund your money in full.
Some clarification: we’ve never had to put our Money-Back Guarantee into practice. But it’s there for you no matter what.
Our installers are professional craftsmen who pour precision and passion into their work. Our Money-Back Guarantee is ultra-comprehensive. And our insistence on pure quality eliminates any chance of an unfixable problem from occurring.
Simply put—we just don’t make “unfixable” mistakes. But still… isn’t it nice to know 100% of your investment is protected anyway?
Here are some frequently asked questions you may have as a customer about our Money-Back Guarantee.
Q: What Do You Mean By ‘A Problem We Can’t Fix’?
A: Any problem caused by installation that we can’t resolve for you. In this case, we refund 100% of your purchase. (If it’s a product-related problem, we go through the manufacturer warranty to replace the faulty product.)
Q: Isn’t Offering A Money Back Guarantee Risky For You?
A: Not at all! The truth is that our installation is top-notch; we get VERY few calls to come back and fix something. On the rare occasion there is a problem, we’re always able to make things right. And if we somehow can’t, you get your money back!
Q: How Can You Tell If The Issue Was Caused By A Product Or An Installation Defect?
A: We’re a roofing company with a vast amount of experience. When we examine an issue, we can easily determine the root cause. After we inspect the issue, we review our findings with you. We show you pictures of the problem and explain what’s causing the trouble. This way, you get visible proof of the problem and what’s triggering it.
Q: How Long Is This Money-Back Guarantee In Effect?
A: For as long as the Labor Warranty lasts OR if you replace your roof again.
Q: How Often Do ‘Non-Fixable’ Problems Actually Occur?
A: Actually never. That’s the truth. We’ve never had to put our Money-Back Guarantee into practice. We created simply as your ultimate “Last Line Of Defense” in the extraordinarily rare instance we can’t fix the problem.
Q: Is The Guarantee Still Good If I Void The Roof’s Warranty?
A: Voiding the terms of the material and/or labor warranty will nullify the Money-Back Guarantee. Examples of things that may void your roof’s warranty:
Q: Any Other Stipulations I Should Be Aware Of?
A: There are some exceptions to what the Money-Back Guarantee covers. What the guarantee does not cover includes, but is not limited to, the following:
For comprehensive information about what is and what is not covered, get in touch or call us at (855) FIX-ROOF. We’d be happy to discuss all the details with you.
Bottom line, we just want you to be happy with your new roof and have peace of mind that it will not be damaged by installation.
When we replace your roof, you want to be able to protect your investment. Labor warranties are the best way to protect your new roof. If you run into a problem, no issue – we will fix it.
But again, what if we can’t fix it? We are a talented group of roofers, but it doesn’t mean we’re perfect. But we’re good enough to know that if the mistake is ours and it can’t be fixed – you get your money back. Contact us today below for more information. We’re looking forward to working together!
